Subservicing Transparency Supported by Superior Technology
ServiceMac® is a customer-centric company founded in 2017. Providing unmatched technology, customization of services, and superior customer support for both you and the borrower, we are one of the fastest-growing subservicer’s in the United States.
Since existing technology lacked the functionality needed to meet current market needs, we built it. Our proprietary workflow platform has 1,900+ regulatory and quality rules we check every loan against every day to ensure we’re delivering exceptional service to customers and remaining compliant.
A by-product of our technology is a database with 15,000+ loan-level data elements including all customer interactions. Clients have access to our real-time data to drive confidence their customers are receiving the level of service they deserve.
ServiceMac’s new digital HELOC solution provides reliability, confidence, access, and more. Daily monitoring and a HELOC-specific proprietary rule set ensure the ongoing compliance of your portfolio. We run every rule, on every loan, every day. You can also validate portfolio compliance as needed with our system’s mock audit capabilities.
Setting the new subservicing standard, we are committed to our investment in technology enhancement, transparency, and compliance to deliver first-rate service for both you and your borrowers. Our data gives clients a better understanding of how they are performing, and provides complete transparency into all loan activities, assisting in decision-making and improving customer retention.
Staying true to our commitment to perform at unprecedented levels and remain in compliance, we developed mock audit capabilities which mimic parts of regulatory and agency audit criteria and helps servicers monitor how they will perform during an audit.
When customers call, our U.S.-based customer service team is there to answer. The highly capable, well-trained team communicates real answers in a way customers can understand delivering unmatched customer service.
ServiceMac is the fastest growing subservicer and we continue to carry on our commitment to set new standards in the industry. Built with the future in mind – scalable technology that focuses on improving the servicing workflow – we are committed to our investment in technology enhancement, transparency and compliance to deliver first-rate service to your customers.