Mortgage subservicing powered by technology and professionals you trust.

ServiceMac™ is a leading third-party subservicer focused on providing our clients and their customers with a best-in-class mortgage experience.

Subservicing transparency supported by superior technology

ServiceMac is a customer-centric company founded in 2017. As a member of the First American family of companies, ServiceMac has enhanced access to First American’s industry-leading property and homeownership data and mortgage solutions products, further advancing our ability to add value to our existing services and develop new products and services. We offer lenders, investors and other mortgage servicers customized solutions that span the mortgage continuum and enhance security, customer satisfaction and profitability. Providing unmatched technology, customization of services, and superior customer support for both you and the borrower, ServiceMac is one of the fastest growing subservicers in the United States.

Experience quality assurance, data management, and oversight with Sentry360™.

Sentry360™ is a state-of-the-art, mortgage servicing quality assurance platform that enables ServiceMac to monitor our full loan portfolio for adherence to applicable government, agency and business requirements every day.
Make decisions and take actions using a single source that combines operational and transactional data.
Ensures performance to meet and exceed regulatory, agency, and investor standards.
Online access to continual quality assurance and control assessments for clients and regulators.

Leverage capital market efficiency in a MSR Exchange.

The ServiceMac MSR Exchange platform facilitates efficient transfer and post-closing of MSR purchases and sales.
One purchase and sale agreement with single counterparty experience.
Sophisticated pricing engine results in lower transfer costs.

Access to full digital self-service capabilities.

We offer a private labeled, full-feature website and responsive mobile platform designed for easy customer self-service, including requesting draws.
Proprietary workflow platform with 2,100+ regulatory and quality rules to ensure we’re delivering exceptional service to customers and remaining compliant.
Unmatched first- and second-mortgage subservicing with data that gives clients a better understanding of how they are performing, and provides complete transparency into all loan activities, assisting in decision-making and improving customer retention.
Access to real-time data and dashboards deliver transparency and confidence that your borrowers are receiving the level of service they deserve.

Providing a best-in-class customer experience in the industry.

ServiceMac’s strong NPS ratings are a direct result of intensive training and a passionate commitment to maintaining a first-rate customer service culture.
Limited voice response unit (VRU) options allow customers to ask questions or share concerns to a live customer service representative at any time.
Clients have the option to manage and staff their own customer service up to day 25 of delinquency, if desired. ServiceMac can manage all loan administration and collections and other default activities after day 25 of delinquency.
As a client-centric organization, we understand that each client is unique and will partner with them to achieve their goals and objectives.

Learn how ServiceMac is revolutionizing the mortgage subservicing industry.

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Superior Customer Service & Unprecedented Execution

ServiceMac is the fastest growing subservicer and we continue to carry on our commitment to set new standards in the industry. Built with the future in mind – scalable technology that focuses on improving the servicing workflow – we are committed to our investment in technology enhancement, transparency and compliance to deliver first-rate service to your customers.